BCT Support
How can we help?
Dear customers,
Please note that our support hotline will habe adjusted hours during the holiday season:
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From January 2nd, 2025 we will be available as usual.
Thank you for your understanding. We wish you happy holidays and a wonderful start to the new year!
The BCT Support Team
You can reach us Monday-Friday, 8 am - 12 pm and 1 pm - 5 pm CEST
Germany +49 7852 996-222, Switzerland +41 41 562 96 78 or support@bct-technology.com
BCT Software Field Bulletin
This service keeps you informed of technical information automatically and in a timely manner using electronic mail.
Resources
FAQs
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Where can I find the certificate number for BCT Products?
The certificate number is written on an extra sheet of paper in the BCT software package.
It is also saved in the license file. Just open the file e.g. bctv170.dat (170 = UG V17) with an text editor and look for something like "VENDOR_STRING=??-??????????" -
Where can I find the BCT license file?
BCT Products need an environment variable "BCT_EOMS_DIR" that refers to the installation directory. This directory contains a subdirectory called "bct_def", that contains the startfiles: eoms_set.cmd (Windows) and eoms_export.sh (Unix). The variable "BCT_LICENSE_FILE" defines the path to the license file.
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What is the difference between a Node Locked and a Floating License?
Node Locked licenses (Cert No. NC-??????????) are only available on one specific CAD workstation. The software is locked to this machine by the LAN-ID of the network card.
Floating licenses (Cert No. FC-??????????) are available on multiple CAD workstations via license server. BCT Software checks if there are at the moment free licenses available on the server. The software is locked to the server name and LAN-ID of the network card.
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How do I generate a license for redunant servers (triade)?
Please separate the single addresses of the server with a semicolon.
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How to generate all licenses for a single computer?
As soon as you enter the LAN ID, we will bundle all the certificates of this computer to a single license file.
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What is a physical (MAC) address?
The physical network address is worldwide unique and is required for the generation of your specific license file.